iAssist
The app will provide customers the option to request for assistance within their area. Through the app they will be able to notify the nearest service station with the issue the need help and their location and direction.
My Role
UX Research (Secondary), Design
Domain/Industry
Automobile
Device/Platform
Mobile Application
Tools Used
Adobe XD
Duration
1 week
What problem did we solve?
“Anna notices that one of the tires of her car is flat, she pulls out her phone and opens the app to request for immediate assistance. In the app, she can provide the type of issue and she would be notified with the appropriate service centers and also the time within which she would be assisted with the service. During the wait, she can track the location of the driver who would help her with flat tire. After she has received assistance, Anna can make payment through the app and also provide review of the service.”
Goals
Locate Service centers.
Request Assistance.
Assistance on the way.
Replace vehicle parts
Inbuilt Payment options.
Feedback
Task flow
1
Open APP
2
Locate
3
Request
Assistance
4
Assistance
on the way
5
Pay & Confirm
6
Feedback
